Privacy Policy

Overview

Water Damage Restoration Bellevue WA (“we,” “our,” or “us”) operates at 15700 Bel-Red Rd, Bellevue, WA 98008. This Privacy Policy explains how we collect, use, and protect information when you visit wdrestorationbellevue.com or contact us for water damage restoration services.

We are committed to protecting your privacy. We collect only what we need to provide restoration services and respond to your inquiries. We do not sell your personal information.

Information We Collect

Information you provide directly:

• Name, phone number, and email address when you call, email, or use our contact form
• Property address for service dispatch and assessment
• Insurance carrier name and policy details when provided
• Description of water damage or emergency situation
• Feedback and survey responses

Information collected automatically when you visit our website:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on each page, and referral source
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Information

We use the information we collect for the following purposes:

• Service delivery: Dispatching technicians to your property, coordinating water damage restoration
• Emergency response: Calling you back when you submit an emergency request
• Insurance coordination: Communicating with your insurance carrier for direct billing
• Estimates and documentation: Preparing Xactimate estimates and restoration reports
• Customer communications: Responding to questions, following up on job status
• Service improvement: Analyzing website usage to improve user experience
• Legal compliance: Meeting Washington State contractor licensing and business record requirements

We do not use your information for automated profiling, targeted advertising, or sale to third parties.

Information Sharing

We share your information only in these limited circumstances:

• Insurance carriers: State Farm, Safeco, Allstate, Farmers, USAA, and other carriers — only for direct billing and claim coordination on jobs you have authorized
• Subcontractors: Licensed restoration subcontractors who assist on specific jobs, bound by confidentiality obligations
• Service providers: Software platforms for scheduling, invoicing, and Xactimate documentation — these providers are prohibited from using your data for their own purposes
• Legal requirements: When required by Washington State law, court order, or to protect the safety of persons or property
• Business transfer: If our business is acquired, your information may transfer as a business asset — we will notify you of any such change

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies & Analytics

Our website uses cookies and similar technologies:

• Essential cookies: Required for the website to function (session management, security)
• Analytics cookies: Google Analytics to understand which pages are visited and how visitors find us — this data is aggregated and anonymized
• No advertising cookies: We do not use Facebook Pixel, Google Ads remarketing, or other advertising trackers

You can disable cookies in your browser settings. Disabling cookies will not affect your ability to access our content or contact us.

Data Retention

• Service records: Job files, restoration reports, and insurance documentation are retained for 7 years per Washington State contractor record requirements
• Contact inquiries: Non-job inquiries are retained for 2 years
• Website analytics: Aggregated data retained per Google Analytics default settings (26 months)
• Email communications: Retained for 3 years unless a longer period is required by law

Your Rights

As a Washington State resident, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information, subject to our legal retention obligations
• Opt-out: Opt out of any marketing communications at any time

To exercise any of these rights, email us at [email protected] or call (425) 920-1919. We will respond within 30 days.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. These include:

• Encrypted data transmission (HTTPS) across all website pages
• Restricted access to personal information — only staff who need it for job performance
• Regular review of our data practices

No method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we take our data protection obligations seriously.

Contact & Changes to This Policy

Questions about this Privacy Policy?

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Material changes will be noted on the homepage. Continued use of our website after changes constitutes acceptance of the updated policy.

Other Legal Pages: